Refund policy

RETURN & REFUND POLICY

Effective Date: August 22, 2026
Last Updated: August 22, 2026
Version: 3.0

At Sorcish – The Midas Touch, operated by SORCISH OPC PVT LTD, we are committed to providing our customers with a clear and transparent return and refund experience.

This Return & Refund Policy applies to purchases made through sorcish.com and explains our rules for returns, refunds, cancellations, exchanges, and international orders.

1. DOMESTIC ORDERS – INDIA

We accept eligible returns for orders delivered within India.

Customers may request a return within 14 days from the date of delivery.

To be eligible for a return, the product must:

Be unused and in the same condition in which it was received
Be free from damage, stains, alterations, or signs of use
Be returned with its original packaging, tags, accessories, and applicable inserts
Be accompanied by valid proof of purchase or the original order details

Products that do not meet these conditions may not be eligible for a refund.

2. FREE RETURN SHIPPING – INDIA

For eligible domestic returns accepted under this Policy:

The customer will not be charged for return shipping.

Sorcish will arrange or provide the applicable return shipping instructions for an approved return.

Customers should not independently send a return through a courier service without first contacting Sorcish and receiving return instructions.

Returns sent without prior authorization may not be accepted.

3. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: business@sorcish.com
Phone: +91-9136308699

Please provide:

Order number
Customer name
Registered email address or mobile number
Product name
Reason for return
Photographs or videos where reasonably required

Once the return request is reviewed and approved, we will provide the applicable return instructions.

4. RETURN INSPECTION

After the returned product reaches Sorcish, we will inspect the product to confirm that it meets the return conditions.

A refund will be processed only after the returned product is received and found to be in acceptable condition.

A return may be rejected if the product:

Has been used
Has been damaged after delivery
Has been altered or modified
Is missing essential components or accessories
Is materially different from the product originally supplied
Shows signs of misuse or improper handling
Does not meet the return conditions stated in this Policy

5. REFUND TIMELINE – INDIA

Once your returned product has been received and inspected and the return has been approved:

Sorcish will initiate the refund within 3–4 business days.

The refund will generally be issued to the original payment method used for the purchase.

After Sorcish initiates the refund, the time taken for the amount to appear in your bank account, card, UPI account, or other payment method may depend on your bank, card issuer, payment gateway, or financial institution.

Sorcish is not responsible for delays caused solely by the customer's financial institution after the refund has been successfully initiated.

6. DAMAGED, DEFECTIVE OR WRONG PRODUCTS

Please inspect your order promptly after delivery.

If you receive:

A damaged product
A defective product
The wrong product
A missing item or component
A product materially different from what you ordered

please contact us as soon as reasonably possible at:

business@sorcish.com

We may request photographs, videos, packaging photographs, delivery information, or other reasonable information to investigate the issue.

If the issue is confirmed to be attributable to Sorcish, we may provide an appropriate remedy, which may include:

Replacement
Return
Refund
Another appropriate resolution

For an approved damaged, defective, or incorrect-product claim attributable to Sorcish, the customer will not be charged for the applicable return shipping.

7. NON-RETURNABLE PRODUCTS – INDIA

The following products may not be eligible for return, except where required by applicable law or where the product is defective, damaged, or incorrectly supplied by Sorcish:

Customized and Personalized Products

Products that are:

Personalized
Customized
Made to customer specifications
Specially prepared for an individual customer

may not be returned for change of mind or preference.

Final Sale Products

Products clearly identified as:

Final Sale
Non-Returnable
Clearance
Special sale items

are not eligible for return for change of mind or preference.

Gift Cards

Gift cards are non-returnable and non-refundable except where required by applicable law.

8. EXCHANGES – INDIA

Exchanges may be offered subject to product availability and approval.

If the requested replacement product is unavailable, Sorcish may provide another appropriate resolution, including a refund where applicable.

For a simple change of preference, customers may return the original eligible product and place a new order for the preferred product.

9. DOMESTIC ORDER CANCELLATION

Customers may request cancellation of an order before it is dispatched.

Cancellation requests should be made as soon as possible.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may request a return after delivery, subject to this Return & Refund Policy.

If a cancelled order has already been paid for, the applicable refund will be initiated to the original payment method.

10. INTERNATIONAL ORDERS

International orders are subject to different return and refund conditions because international shipping, customs, taxes, duties, import requirements, and carrier charges can be substantially higher than domestic orders.

For this reason:

Sorcish does not accept international change-of-mind returns.

An international customer cannot request a return simply because:

They do not like the product
They changed their mind
They no longer want the product
They ordered the wrong product
They prefer a different product
The product does not meet their personal preference

Accordingly, international orders are considered final sale for change-of-mind or preference-based returns.

This restriction does not limit any mandatory consumer rights that cannot legally be excluded in the customer's jurisdiction.

11. INTERNATIONAL ORDER CANCELLATION

International orders may be cancelled only before dispatch.

Once an international order has been dispatched:

Cancellation is not permitted.

Customers wishing to cancel an international order must contact Sorcish before dispatch:

Email: business@sorcish.com
Phone: +91-9136308699

A cancellation is effective only after Sorcish confirms that the order has been successfully cancelled.

12. EXCEPTIONAL INTERNATIONAL RETURNS

Although Sorcish does not accept international change-of-mind returns, we will review cases where an international customer receives:

A defective product
A damaged product
The wrong product
A materially incorrect product
A product that does not correspond to the confirmed order

Please contact us promptly with photographs/videos and order information.

Where Sorcish determines that an exceptional return is appropriate, we will provide return instructions.

13. COSTS FOR INTERNATIONAL RETURNS

Where an international return is approved for a reason that is not attributable to Sorcish, the customer is responsible for all applicable costs associated with returning the product.

These may include:

Return shipping charges
Courier charges
Customs charges
Import/export charges
Duties
Taxes
Brokerage charges
Handling charges
Clearance charges
Other non-refundable third-party fees

Where legally permissible, these amounts may be deducted from any refund otherwise payable.

14. INTERNATIONAL SHIPPING AND IMPORT CHARGES

International orders may be subject to charges imposed by the destination country or carrier, including:

Customs duties
Import taxes
VAT or equivalent taxes
Customs clearance charges
Brokerage fees
Handling fees
Other government or carrier charges

Unless expressly stated otherwise at checkout, such charges are the responsibility of the customer.

Sorcish is not responsible for delays caused by customs authorities, import restrictions, incorrect customer information, or destination-country requirements.

15. INTERNATIONAL DELIVERY REFUSAL OR UNCLAIMED ORDERS

If an international order is:

Refused by the customer
Not accepted at delivery
Returned by customs
Returned by the courier
Unclaimed
Undeliverable due to incorrect or incomplete customer information

Sorcish may deduct applicable shipping, return-shipping, customs, duties, taxes, brokerage, handling, or other non-refundable charges from any refund where legally permissible.

16. REFUNDS FOR INTERNATIONAL ORDERS

Because Sorcish does not accept international change-of-mind returns, refunds will generally not be available where the customer simply changes their mind or does not like the product.

Where an exceptional refund is approved, the refund amount may be reduced by applicable non-refundable shipping, taxes, duties, customs, brokerage, payment-processing, or other third-party charges, where legally permissible.

Any approved refund will generally be issued to the original payment method.

17. PRODUCTS RETURNED WITHOUT AUTHORIZATION

Customers must contact Sorcish before sending any product back.

Products returned without prior authorization or without following Sorcish's return instructions may not be accepted.

Please do not send a return directly to our business address unless specifically instructed by Sorcish.

18. NO RESTOCKING FEE

Sorcish does not charge a restocking fee for eligible domestic returns.

19. PROOF OF PURCHASE

We may require reasonable proof of purchase before processing a return, refund, exchange, or cancellation.

Acceptable proof may include:

Order number
Invoice
Registered email address
Registered mobile number
Payment confirmation
Other reasonable transaction information

20. REFUND METHOD

Approved refunds will generally be processed to the original payment method used for the purchase.

Depending on the payment method, bank, card issuer, UPI provider, or payment gateway, the actual time taken for the refund to appear in the customer's account may vary.

21. POLICY AND CONSUMER RIGHTS

Nothing in this Policy is intended to exclude, restrict, or limit any consumer right or remedy that cannot legally be excluded under applicable law.

Where the law of a particular jurisdiction provides mandatory consumer rights that apply to an order, those rights will continue to apply.

For Indian customers, this Policy is intended to operate consistently with applicable Indian consumer-protection and e-commerce requirements.

22. CONTACT US

For all return, refund, exchange, or cancellation enquiries:

SORCISH OPC PVT LTD
Sorcish – The Midas Touch

Address:
Harmony Mall Office No. 37, Ground Floor
Bhagat Singh 1, Link Road
Goregaon (W), Mumbai
Maharashtra – 400104
India

Email:
business@sorcish.com

Phone:
+91-9136308699

Website:
sorcish.com

23. POLICY UPDATES

Sorcish may update this Return & Refund Policy from time to time to reflect changes in:

Products
Services
Shipping arrangements
Payment methods
Return procedures
Applicable laws
Business operations

The latest version will be published on sorcish.com with the applicable Last Updated date.

IMPORTANT SUMMARY

🇮🇳 INDIA

14-day return window
FREE return shipping
No restocking fee
Refund initiated within 3–4 business days after the returned item is received, inspected, and approved

🌎 INTERNATIONAL

No change-of-mind returns
Cancellation only before dispatch
No cancellation after dispatch
Exceptional returns only for issues such as defective, damaged, or incorrect products
Customer responsible for applicable return shipping, taxes, duties, customs, brokerage and other fees where legally permissible